Privacy Policy

This Privacy Policy explains how Quis, Inc. ("PlushieFriend", "we", "us" or "our") collects, uses, stores and shares personal information when you visit or interact with this website (the "Site"). The Plushie mobile app has its own privacy policy, available in the app and on its app store listings.

Capy & Bird is currently out of stock. Completing checkout does not place an order or charge you. We save information entered into forms as you type, including entries in forms you leave unfinished.

Information We Collect

We collect and store the information you enter or select in the Site's forms:

• Checkout information: email address, first and last name, full shipping address including apartment or suite, city, state, ZIP code, country, optional phone number, quantity, shipping method, payment method selection and email marketing preference.
• Waitlist and email sign-ups: email address, your availability notification choice, subscription status and confirmation or unsubscribe dates.
• Customer support: name, email address, topic and message.
• Searches and shopping choices: search terms, discount codes and product quantities.

Form entries are saved to our database after a short pause in typing, when you leave or change a field, or when you submit a form. We also attempt to save pending entries when you leave the page. These records include partial entries and a history of changes, together with the page, time, browser identifier and advertising source. Saving an email address does not subscribe you to emails; subscriptions require you to submit the relevant sign-up or checkout choice.

We do not request or collect payment card numbers, expiration dates, security codes or bank account details. The checkout form records only your payment method selection.

We automatically collect information about visits and interactions, including pages viewed, products and quantities selected, checkout steps, dates and times, browser identifiers and advertising parameters such as UTM tags and Meta click identifiers. Our web server receives your IP address and browser information when you connect, and IP addresses and request URLs may appear in server logs.

How We Use Your Information

• Operate the Site and its shopping, search, checkout and support features.
• Understand product demand, incomplete checkouts and how visitors use forms, and improve the shopping experience.
• Manage the waitlist and subscriptions, and send confirmation emails and the availability notices or marketing emails you requested.
• Respond to customer support and privacy requests.
• Measure advertising performance and improve our advertising.
• Prevent spam and abuse and meet applicable legal obligations.

Cookies

We use first-party cookies to recognize your browser (pf_vid), remember advertising attribution (pf_attr) and save your advertising privacy choice (pf_optout). Browser storage remembers whether you have dismissed our privacy notice. When enabled, the Meta Pixel may set cookies such as _fbp and _fbc. You can block or delete cookies in your browser settings.

Third-Party Services and Advertising

Our hosting and email providers process information to operate the Site and deliver messages. Submitted customer support messages may also be delivered to our support mailbox.

When configured, we use the Meta Pixel and Conversions API for advertising measurement. Unless you opt out, we send Meta activity such as product views, checkout steps, submitted searches, discount code attempts, waitlist sign-ups and contact events. These events may include products, quantities, prices, search terms, discount codes, page URLs, IP address, browser information, cookie IDs and advertising click identifiers.

We may also send identifiers derived from your email address, name, phone number, city, state, ZIP code and country, including before you submit checkout. These identifiers are hashed before being sent to Meta for matching and measurement. Our server receives the original form values before hashing. Full street addresses, apartment numbers and contact message text are stored by us and are not included in the advertising events we send to Meta.

Meta processes information under Meta's Privacy Policy. We do not sell personal information for money. Advertising disclosures to Meta may be treated as a sale, sharing or targeted advertising under applicable privacy laws. Use Your Privacy Choices to opt out. We honor the Global Privacy Control (GPC) browser signal.

Opting out stops Meta Pixel loading and Conversions API forwarding in that browser. We continue saving form entries and recording Site activity in our own database. Your choice applies to that browser; set it again if you clear cookies or use another browser or device.

We may disclose information when legally required, to protect our rights or users, or in connection with a business merger, acquisition or sale.

Data Retention

We retain form input history, waitlist and email sign-up records, contact messages, Site activity records and copies of outgoing emails without a fixed expiration date or automatic deletion schedule. Records remain in our database until manually deleted, including when we fulfill an applicable deletion request.

Unsubscribing stops subscription emails and updates your subscription status. Your records remain in our database until manually deleted. Hosting and email providers manage their service logs and mailbox copies under their own retention settings.

Your Rights

You can contact us to request access, correction or deletion of your personal information, including saved form entries. Depending on applicable law, you may also have rights to withdraw consent, restrict or object to processing, receive a portable copy, appeal a decision or complain to a supervisory authority. We verify requests using information appropriate to the request and respond within the applicable legal time limits.

To stop subscription emails, use the unsubscribe link in an email. To opt out of advertising sharing, visit Your Privacy Choices. You can exercise privacy rights without discriminatory treatment. An authorized agent may contact us on your behalf with evidence of authorization.

Data Security and Processing

We use HTTPS to protect information in transit and restrict the administrative pages and exports with authentication. Our hosting, email providers and Meta may process information in the United States and other countries.

The Site is intended for adults. If you believe a child under 13 has provided personal information, contact us to request deletion.

Changes to This Policy

We publish policy updates on this page and change the last updated date.

Contact

For questions or privacy requests, use our contact form or email us:

Quis, Inc.
Email: plushiehelp@gmail.com
Hours: Monday–Friday, 9am–5pm ET