Shipping Policy

Capy & Bird is currently out of stock and we are not accepting orders. The policy below will apply once orders open. Join the waitlist at checkout to hear when it's available.

Where we ship

We ship to addresses in the contiguous United States (the 48 contiguous states and Washington, D.C.). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the United States.

Shipping cost

Standard shipping is free on all orders.

Processing and delivery times

Orders are processed within 1–3 business days. Standard delivery typically takes 3–7 business days after shipment. These are estimates, not guarantees, and may be longer during holidays or carrier delays.

Tracking

When your order ships, we'll email you a tracking link.

Address changes

Please double-check your shipping address. If you need to change it, contact us as soon as possible. We cannot change an address after the order has shipped.

Lost or damaged packages

If your package is lost or arrives damaged, email us within 14 days of the expected delivery date with your order details and photos (if damaged), and we'll help make it right.

Questions

Email plushiehelp@gmail.com. Our hours are Monday–Friday, 9am–5pm ET, and we reply within 2 business days.