Refund Policy

Capy & Bird is currently out of stock and we are not accepting orders, so no payments are being taken. The policy below will apply once orders open.

Returns

You can return an item within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Email plushiehelp@gmail.com with your order number. We'll reply with return instructions and the address to send your item to. Items sent back without first contacting us cannot be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with photos so we can arrange a replacement or refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Questions

Email plushiehelp@gmail.com. Our hours are Monday–Friday, 9am–5pm ET, and we reply within 2 business days.